FAQs

FAQs

Q1. When can I withdraw my BTC displayed in my Balance?
A. You will automatically receive payouts once you have reached the sufficient levels in the program. The minimum payout amount in the program is 0.0025btc.


The Balance displayed in your back office is not for payouts, it is the amount accumulated for your next level move. After that has been done, the next donations coming in is used from your Balance to create New Positions for you in your matrix. After you move to the next Level, your New Positions created, all additional donations for that level will automatically be paid out to the wallet you indicated on the system as the donations come in from your lower genealogy. This is all done automatically through the system.

Q2. It's been more than 12 hours and my Next Level Move has not been done, why is it taking so long?
A. We are using coinpayments API service to handle all transactions on the platform. At times the Bitcoin Blockchain get's congested because of many transactions and that will cause delays that in turn will cause a delay on the coinpayments network. Be patient and wait for the transactions to confirm on the network. Another important thing is to ensure you donated the correct amount, as we find many transactions with only partial donation amounts on the system. If you find that you did not donate the full amount, then simply donate the remaining amount to the same wallet address in the allotted timeframe to get the confirmation for your donation.

Q3. My Referrals signed up under Admin, how can we fix this?
A. It is vitally important that the Sponsor and the Referral double check to see they are signed up with the correct sponsor BEFORE THEY COMPLETE THE SIGN UP FORM AND DONATE for any positions on the system. Because once a donation is made there is no turning back, it is impossible to move such a person back under the correct sponsor, since the whole matrix upward will be uprooted, and we are not willing to try and fix that for anyone. If the Referral followed the link and they arrive under someone else for whatever reason, they simply need to sign out, clear their browser history and then follow the link again of the Sponsor. Then again they need to ensure they arrived at the correct sponsor before they sign up and make a donation.

Q4. When can I join the Ambitious Matrix?
A. You can donate a position in the Ambitious Matrix once the following conditions have been met:
   - You need to have donated at least 1 position in the Tortoise Matrix.
   - Since the Matrices run independently from each other, it is advisable that when you are not sure if your upper genealogy is in the Ambitious Matrix or not that you first enquire from them if they are in the Matrix, so that you will spill down to them when joining. If they decline to be in the Ambitious Matrix then you can go ahead and donate your position/s in the Ambitious Matrix. This is not mandatory, but we advise it to maintain the integrity between you and your upper genealogy.

Q5. When can I expect my Level 1 payouts in the system?
A. There are no Level 1 payouts in the Tortoise Matrix as per the Table on the How it Works page. The $40 (2*$20 BTC) received on your Level 1 goes for Upgrading you to Level 2.

Q6. When can I expect my Level 2 payouts in the system?
A. You can expect Level 2 payouts once the following conditions have been met:
   - You need to be on Level 2 to receive Level 2 donations.
   - You should have all the positions filled in your Level 3 to receive your Level 2 payouts.
   - The first donations coming in goes towards the creation of 1 new position for you in your Tortoise Matrix.
   - The following donations go towards Upgrading you to Level 3. Those donations will show up in your Balance until it reaches $80
     (BTC), which is the amount needed to Upgrade you to Level 3.

   - Once all these conditions have been completed, the next donations that arrive will be paid until your Level 3 is completed.

The whole process is automated, your only focus should be to keep referring to build your team and teach them to do the same.

Q7. When can I expect my Level 3 payouts in the system?
A. You can expect Level 3 payouts once the following conditions have been met:
   - Your Level 6 need to be filled to receive your Level 3 payouts.
   - You should have all the positions filled in your Levels 4, 5 and 6 to receive your Level 3 payouts.
   - The first donations coming in will go towards the creation of 4 new positions for you in your Tortoise Matrix.
   - The next donations coming in goes towards Upgrading you to Level 4 with $260 BTC. 
     

   - Once all these conditions have been completed, the next donations that arrive will be donated to your Bitcoin wallet in the system till it reaches $300 worth of BTC.

The whole process is automated, your only focus should be to keep recruiting to build your team and teach them to do the same.

Q8. When can I expect my Level 4 payouts in the system?
A. You can expect Level 4 payouts once the following conditions have been met:
   - Your Level 10 need to be filled to receive your Level 4 payouts.
   - You should have all the positions filled in your Levels 5-10 to receive your Level 4 payouts.
   - The first donations coming in goes towards the creation of 16 new positions for you in your Tortoise Matrix.
   - The following donations coming in goes towards Moving you to Level 5 in the Tortoise Matrix, those donations will show up in your
     Balance until it reaches $1040 (BTC), which is the amount needed to Upgrade you to Level 5.

   - Once all these conditions have been completed, the next donations that arrive will be donated to your Bitcoin wallet in the system till it reaches $2800 worth of BTC.

The whole process is automated, your only focus should be to keep referring to build your team and teach them to do the same. 

Q9. When can I expect my Level 5 payouts in the system?
A. You can expect Level 5 payouts once the following conditions have been met:
   - Your Level 15 need to be filled to receive your Level 5 payouts.
   - You should have all the positions filled in your Levels 6-15 to receive your Level 5 payouts.
   - The first donations coming in will go towards the creation of 1 new position in the Ambitious Matrix.

   - The next donations coming in will go towards the creation of 59 new positions for you in your Tortoise Matrix.
   - The following donations coming in goes towards Upgrading you to Level 6 in your Tortoise Matrix, those donations will show up in your
      Balance until it reaches $3000 BTC, which is the amount needed to upgrade you to Level 6 in the Tortoise Matrix.
   - Once all these conditions have been completed, the next donations that arrive will be paid out until you've reached $29,000 (BTC) for this level.

The whole process is automated, your only focus should be to keep referring to build your team and teach them to do the same.

Q10. When can I expect my Level 6 payouts in the system?
A. You can expect Level 6 payouts once the following conditions have been met:
   - Your Level 21 need to be filled to receive your Level 6 payouts.
   - You should have all the positions filled in your Levels 7-21 to receive your Level 6 withdrawal.
   - The first $100 (BTC) coming in goes towards your 1st position in the Ambitious Matrix.
   - The next donations coming in goes towards the creation of 230 new positions for you in your Tortoise Matrix.
   - The next donations coming in goes towards the creation of 1 new position in the LiftOff Matrix, $500 (BTC), once that matrix is
     activated in the system.

   - Once all these conditions have been completed will the next donations that arrive be paid out to your wallet till they reach the max $186,800 (BTC) for this level.

The whole process is automated, your only focus should be to keep referring to build your team and teach them to do the same.

Q11. I want a Refund!
A. THERE ARE NO REFUNDS! Please ensure you understand what this opportunity is all about BEFORE YOU JOIN AND DONATE. When you join Crypto-Builder and donate to your Referrer, then you are allocated a position in the matrix that involves possibly thousands of members above you in the matrix. All those members are affected when you try to leave the matrix. Since you did not make a donation to Admin, you are not entitled to receive a Refund from Admin and thus no Refunds are possible. You will either need to talk to the person who invited you to Crypto-Builder and hope for the best or sell your position to someone else. Sorry, but here we only want members who can take responsibility for their own thoughts and actions.